Accessibility

Introduction

Express Ride Madrid is committed to ensuring that everyone, regardless of ability, can easily access and use our website and services.

We aim to follow WCAG 2.1 Level AA and relevant European and Spanish accessibility requirements. This statement applies to expressridemadrid.com.

Description of Our Service

Our website provides chauffeur-driven cars, airport transfers, private rides, service information, online booking and customer support across desktop, tablet and mobile devices.

Accessibility Standards and Compliance Status

The website is currently partially compliant. Most content and functions are accessible, while some areas still require improvement.

Known Accessibility Issues

• Some images may lack descriptive alternative text.
• Some headings may require improved hierarchy.
• Certain interactive controls may need clearer accessible labels.
• Some color contrasts and keyboard focus states may require improvement.
• Some forms may need improved automatic error notifications.

Steps We Are Taking

• Regular automated and manual accessibility reviews
• Improved semantic HTML and heading hierarchy
• Descriptive alt text for important images
• Keyboard navigation and logical tab order improvements
• Contrast and ARIA review
• Testing on Chrome, Firefox, Safari, Edge, NVDA and VoiceOver

Contact Information

Express Ride Madrid
Email: info@expressridemadrid.com
Support Hours: Monday to Sunday, 24/7
Accessibility Coordinator – Express Ride Madrid

We aim to respond to accessibility-related inquiries within 5 working days.

Third-Party Content

Maps, payment systems and other third-party integrations may have accessibility characteristics outside our direct control.

Date of Declaration

Created and last updated in June 2026.