Privacy Policy

1. Data Controller

This Privacy Policy explains how Express Ride collects, uses, stores, and protects your personal information when you use our website, contact us, or book our transport/chauffeur services.

Business Name: Express Ride
Email: info@expressridemadrid.com
Phone: +34603705327
Address: Avenida Abrantes 91, 28025 Madrid, Spain

By using our website or submitting your information through our contact or booking forms, you agree to the collection and use of your data according to this Privacy Policy.

2. Personal Data We Collect

Express Ride may collect the following personal information:

• Full name
• Email address
• Phone number
• Pickup and drop-off location
• Booking date and time
• Travel details
• Payment or invoice-related information, if required
• Any other information you provide through our website, email, phone, or WhatsApp

We only collect the information needed to provide our services properly.

3. Purpose of Data Processing

A. To provide our services

We use your data to:

• Manage your booking request
• Confirm pickup and drop-off details
• Contact you regarding your ride
• Provide chauffeur, airport transfer, or private transport services
• Manage payments, invoices, and customer support

B. To communicate with you

We may use your contact details to:

• Respond to your questions
• Send booking confirmations
• Notify you about changes related to your ride
• Provide customer support

C. Legal and administrative purposes

We may process your data when necessary to:

• Comply with legal obligations
• Maintain business records
• Respond to lawful requests from authorities
• Protect our rights in case of disputes or claims

D. Marketing, only where permitted

We may contact you about our services, offers, or updates only where legally allowed or where you have given consent. You may unsubscribe or request removal at any time.

4. Legal Basis for Processing

Express Ride processes your personal data based on:

• Your consent when you submit a form or contact us
• The need to provide the requested service
• Compliance with legal obligations
• Our legitimate business interest in managing bookings, customer service, and business operations

5. Sharing of Personal Data

Express Ride does not sell your personal data.

We may share your information only when necessary with:

• Drivers or service providers involved in your booking
• Payment service providers, if payment processing is required
• IT, hosting, or website support providers
• Legal or governmental authorities, when required by law

All third parties are expected to handle your data securely and only for the required purpose.

6. Data Retention

We keep your personal data only for as long as necessary to:

• Provide our services
• Manage customer records
• Fulfill legal, tax, or administrative obligations
• Resolve disputes or claims

When the data is no longer needed, we will delete it or securely anonymize it.

7. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing
• Request restriction of processing
• Withdraw your consent
• Request data portability, where applicable

To exercise your rights, please contact us at:

expressride34@gmail.com

You may also contact the Spanish Data Protection Agency if you believe your rights have not been respected.

8. Cookies

Our website may use cookies to improve user experience, analyze website traffic, and support website functionality.

You can disable cookies in your browser settings. Some website features may not work properly if cookies are disabled.

9. Security

Express Ride takes reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system is completely secure, so we cannot guarantee absolute security.

10. Changes to This Privacy Policy

Express Ride may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: 05 May 2026

11. Contact Us

For any privacy-related questions, please contact:

Express Ride
Email: info@expressridemadrid.com
Phone: +34603705327
Address: Avenida Abrantes 91, 28025 Madrid, Spain