Cancellation & Refund Policy
Clear cancellation, refund and booking-change rules for Express Ride Madrid reservations.
Legal operator: Mubashar Rafique Alvi Begum
NIF: 55353568C
Avenida de Abrantes 91, Piso 2, Puerta A, 28025 Madrid, Spain
Email: info@expressridemadrid.com
Website: expressridemadrid.com
Cancellation & Refund Policy
This policy forms part of the Terms & Conditions applicable to your booking.
Standard cancellation policy
- 48 hours or more before pickup: 90% refund.
- Between 24 and 48 hours before pickup: 50% refund.
- Less than 24 hours before pickup: no refund.
- No-show: no refund.
Cancellation by Express Ride Madrid
If Express Ride Madrid cannot provide the confirmed service and cancels the booking, the customer will receive a full refund of the amount collected for the affected service, without prejudice to mandatory legal rights.
Refund method and timing
Approved refunds are normally returned to the original payment method. The operational target is 7–10 business days after approval, although the final posting time can depend on the payment provider and banking system.
Booking changes
Changes to pickup time, route, destination, passenger count, luggage or vehicle category are subject to availability and may change the fare. A requested modification is valid only when confirmed by Express Ride Madrid.
Contact
Email: info@expressridemadrid.com
Website: expressridemadrid.com
Last reviewed: 22 August 2026